Privacy Policy

Introduction

Welcome to https://estate-house-clearance-specialists.vibereports.co.uk (hereafter referred to as “EHS,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from users visiting our website and utilizing our services. By accessing or using our platform, you agree to abide by this Policy.

Scope

This Policy covers all aspects of our online presence, including but not limited to:

Our official website at https://estate-house-clearance-specialists.vibereports.co.uk.
Any mobile applications or software provided by EHS.
Online services and products offered through our platform.
Interactions between users and our team, including communications via email, phone, or text messages.

Please note that this Policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides our interactions with users in the following scenarios:

Account Creation and Use: When you sign up for an account on our platform or use our services as an authorized user, we collect and process your personal data to manage your account and deliver personalized experiences.
Website Visits: We track and analyze visitor behavior on our websites to enhance navigation, improve content, and personalize advertising, all while ensuring a seamless user experience.
Communication with Our Team: Any communication initiated with us via email, phone calls, or text messages may involve the collection of your contact details and conversation history for customer support and record-keeping purposes.

Personal Data Collection

We collect various types of personal data to provide and improve our services, as described below:

Account Information: This includes usernames, passwords, email addresses, and any other unique identifiers associated with your account.
Payment Details: We securely process payment information, such as credit/debit card numbers, billing addresses, and transaction histories, to facilitate purchases and manage billing.
Financial Data: We may collect financial records or references for the purpose of verifying user identities and conducting financial transactions.
Purchase Information: Details about products or services purchased from our platform, including quantities, prices, and delivery addresses.
Mobile Device Identifiers: Unique identifiers assigned to mobile devices used to access our services, which help us provide personalized experiences across different devices.
Location Data: With your consent, we may gather location-based data to tailor content and offers based on your geographical position.
Feedback and Reviews: User-submitted feedback, ratings, and reviews are collected to improve our products and services.
Social Media Information: When you interact with us through social media platforms, we may collect data from these accounts to enhance user engagement.
Product Interaction: We track your interactions with our products, including views, clicks, and purchases, to personalize recommendations and improve product offerings.

Cookies and Similar Technologies

We utilize cookies and similar tracking technologies to enhance your experience on our platform:

Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities. They cannot be blocked without affecting normal website usage.
Preference Cookies: We use these cookies to remember user preferences, such as language settings or display options, to provide a customized experience.
Analytics Cookies: Our analytics partners employ these cookies to collect information about your interaction with our websites and services, enabling us to offer targeted advertising and improve our platform’s performance.
Marketing/Advertising Cookies: These are used to track users across different sites for targeted advertising purposes, based on browsing history and interests. You can control non-essential cookies through our Cookie Manager.

Data Retention and Deletion

We follow strict data retention policies, keeping personal data only as long as it is necessary for the purpose it was collected or as required by law:

Legal Obligations: We may retain certain data to comply with legal requirements, resolve disputes, and enforce our agreements.
Business Needs: Personal data is retained for as long as it is necessary for providing our services, improving user experiences, conducting research, or achieving other legitimate business objectives.
Data Anonymization: Once the retention period expires or when data is no longer needed for its original purpose, we anonymize or delete the information securely.

Data Security

We prioritize the protection of your personal data and implement robust security measures:

Encrypted Communication: We use encryption protocols to secure data during transmission over networks, ensuring that sensitive information remains confidential.
Secure Third-Party Processing: EHS engages trusted third-party service providers who assist in processing data securely, maintaining strict confidentiality, and adhering to our privacy standards.
Regular Audits and Updates: Our security practices are regularly audited, updated, and enhanced to protect against emerging threats and vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected such data by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you, along with information about how it is processed.
Rectification: If your data contains inaccuracies or incomplete information, you are entitled to request corrections and updates.
Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your personal data from our systems.
Restriction: You may request a temporary or permanent restriction on the processing of your data under specific conditions.
Data Portability: We provide the ability to transfer your personal data to another controller in a structured, commonly used format.
Objection: You have the right to object to the processing of your data for direct marketing purposes or ground-based legitimate interests.
Non-Discrimination: Laws may prevent us from discriminating against you for exercising certain data rights.
Filing Appeals/Complaints: If you believe your privacy rights have been violated, you have the right to file a complaint with a data protection authority or seek legal redress.
Withdrawing Consent: You can withdraw consent for specific processing activities at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Changes to Privacy Policy

We reserve the right to update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via email or posted prominently on our website, with an updated effective date at the bottom of this page. We encourage users to review this page periodically for any updates.

Contact Us

For inquiries regarding privacy, data-related requests, unsubscription, or general feedback, please contact us:

Email: [email protected]

Mailing Address: Estate House Clearance Specialists, 123 Privacy Lane, Secure City, ST 55555, USA

We value your trust in our commitment to privacy and data protection. By using our services, you acknowledge the practices outlined in this Privacy Policy.